Last Updated: December 23, 2025

Introduction

Rendra ("we", "our", or "us") is a Shopify app that helps merchants generate professional model photos from product images using artificial intelligence. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app.

We are committed to protecting your privacy and being transparent about our data practices. This policy complies with Shopify App Store requirements and applicable data protection laws.

Information We Collect

1. Shopify Store Information

When you install Rendra, we collect:

Store name and URL
Store owner email address
Product information (images, titles, descriptions) that you choose to use with our app
App installation and configuration data

2. Generated Content

We store:

Product images you upload or select for generation
AI-generated model images created by our app
Generation settings and preferences (model style, background, etc.)
Generation metadata (timestamps, status, credits used)

3. Usage Information

We collect:

Feature usage data (which tools you use within the app)
Credit consumption data
Error logs and diagnostic information

How We Use Your Information

We use your information solely to:

Provide the service: Generate model images from your product photos
Manage your account: Track credits, process generations, and maintain app functionality
Improve the app: Analyze usage patterns to enhance features and fix issues
Communicate with you: Send service-related notifications and respond to support requests

Third-Party AI Providers

Image Generation Services

Rendra uses third-party AI services to generate model images. When you request an image generation:

Your product image is sent to our AI provider(s) for processing
The AI provider processes the image to create the model photo
Generated images are returned to us and stored for your use

Important:

We use reputable AI providers with strong privacy practices
Product images are processed only for generation purposes
AI providers do not use your images for model training without consent
All data transmission is encrypted

Current AI Providers

We currently use:

KIE.AI (primary image generation service)
Other providers may be used for specific features or optimization

Data Storage and Security

Storage Location

Generated images are stored securely on cloud infrastructure
Metadata is stored in our secure database
All data is encrypted in transit and at rest

Data Retention

Generated images: Stored indefinitely unless you delete them
Product images: Cached temporarily for generation, then removed
Account data: Retained while your app is installed
Deleted data: Permanently removed within 30 days of deletion request

Security Measures

We implement industry-standard security practices:

Encrypted data transmission (SSL/TLS)
Encrypted data storage
Regular security audits
Access controls and authentication

Your Original Product Images

We do not modify or replace your original Shopify product images.

Original images in your Shopify store remain completely unchanged
Generated model images are created as separate files
You choose whether to publish generated images to your store
You can delete generated images at any time

Data Sharing and Disclosure

We Do Not Sell Your Data

We never sell, rent, or trade your personal information or store data to third parties for marketing purposes.

Limited Sharing

We may share data only in these specific situations:

AI Providers: Product images are sent to third-party AI services for generation (as described above)
Shopify: We interact with Shopify APIs to access your store data (with your permission)
Legal Requirements: If required by law, court order, or legal process
Business Protection: To protect our rights, safety, or property

No Third-Party Analytics or Tracking

We do not use third-party tracking pixels
We do not use advertising networks
We do not share data with marketing platforms

Your Rights and Choices

Access and Control

You can:

View all generated images in your app dashboard
Delete generated images at any time
Export your generated images
Request copies of your data

Uninstallation

When you uninstall Rendra:

You can request deletion of all your data
Generated images will be deleted within 30 days
Your Shopify store data remains unchanged
We retain minimal records for accounting purposes only

Data Deletion Requests

To request deletion of your data, email us at: hello@rendra-ai.com

We will respond within 30 days and complete deletion within 60 days.

Children's Privacy

Rendra is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. Our app is designed for business merchants and store owners.

International Data Transfers

Your data may be processed and stored in different countries where our service providers operate. We ensure that all transfers comply with applicable data protection laws and use appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

We will update the "Last Updated" date at the top
Significant changes will be communicated via email or app notification
Continued use of the app after changes constitutes acceptance

Compliance with Shopify Requirements

This Privacy Policy complies with:

Shopify Partner Program Agreement
Shopify App Store requirements
GDPR (General Data Protection Regulation)
CCPA (California Consumer Privacy Act)
Other applicable privacy laws

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

Email: hello@rendra-ai.com

Response Time: We aim to respond to all inquiries within 2 business days.

Data Controller Information

App Name: Rendra
Developer: Rendra AI
Contact Email: hello@rendra-ai.com
Type: Shopify Embedded App

Summary for Merchants

What we do:

Generate AI model images from your product photos
Store generated images securely
Use third-party AI services for image processing

What we don't do:

Modify your original product images
Sell your data to third parties
Use tracking pixels or ads
Collect customer personal information (PII) from your store
Share your data for marketing purposes

Your rights:

Delete generated images anytime
Request all your data
Uninstall and request full data deletion
Contact us with questions

By using Rendra, you agree to this Privacy Policy.